Refund Policy

Refunds for air tickets follow the fare rules and cancellation policy of the issuing airline, not A&A Aviation. Airline cancellation fees, fare differences, and non-refundable ticket restrictions apply as set by the airline.

Our service fee for preparing and submitting a visa application is non-refundable once the application has been submitted to the embassy or immigration authority, regardless of the outcome. Embassy or government fees are refunded only if and as the embassy itself allows.

Refunds for hotel bookings depend on the rate type and cancellation policy selected at the time of booking. Non-refundable rates cannot be refunded; flexible rates are refunded according to the hotel's stated cancellation window.

Send a refund request to our team with your booking or application reference. We'll confirm what's refundable with the relevant airline, embassy, or hotel and process any eligible refund to your original payment method.

Eligible refunds are typically processed within 7–21 business days, depending on how quickly the airline, embassy, or hotel releases the funds to us.

We may update this Refund Policy from time to time as our services change. The "Last updated" date below reflects the most recent revision.